Customer Service Representative

Cypress Creek Financial LLC provides state licensed consumer financial services. 

Position: Inbound Customer Service Representative

Compensation: Starting Hourly Base Rate + Bonus(es) -$17.00/Hour 
Benefits offered: 401k w/employer match, medical, vision, dental, disability/life,
paid holidays, paid time off (PTO), service time awards and more!
Location: On-Site / 6360 NW 5th Way Suite #102 Fort Lauderdale, FL 33309
Schedule(s): Mon-Fri 10:30 AM – 7PM, Saturday 9:00 AM – 5:30 PM
Days off: One week day and Sunday

Inbound Customer Service Representative Responsibilities:

• Answer inbound calls from enrolled customers, identify customer needs and offer the most appropriate resource or resolution to address their needs.

• Ensure service delivered to our customers meets contractual goals and other Key Performance Indicators (‘KPIs’)

• Greet customers in a courteous, friendly, and professional manner using company specific procedures

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Answer billing questions by talking through components of customer accounts.
  

Inbound Customer Service Representative Required Skills:

• Time Management Skills: the ability to organize and manage multiple priorities.
• Outstanding organizational skills and great attention to detail.
• Ability to multi-task in a fast-paced environment is a requirement.
• Computer savvy: above average working knowledge of telephonic and CRM systems is important.
• Proficient in English/Spanish – Bilingual – preferred not necessary.

Many of the successful hires we have made over the past few years have come from call center environments.
We provide an in-house training program. No experience necessary.
Job Type: Full-time
Pay: $17 per hour
Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off/ training
• Vision insurance

Schedule:

• Monday to Friday Monday to Friday 10:30 AM – 7PM, Saturday 9:00 AM – 5:30 PM
• Days off: One week day and Sunday

Supplemental pay types:

• Bonus(es)
• Spiff(s)

Ability to commute/relocate:

• Fort Lauderdale, FL 33309: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

By submitting your interest in this position, you provide your written express consent and agree that VentureTech Solutions may contact you regarding employment opportunities using autodialing, text and pre-recorded messaging for convenience via telephone, mobile device (including SMS and MMS - charges may apply depending on your carrier, not by us, messaging frequency varies; text STOP to cancel), even if your telephone number is currently listed on any internal, corporate, state or federal Do-Not-Call list.