Customer Contact Specialist

About The Position

Do you enjoy talking to people? Are you energetic, competitive, and motivated by bonuses?

We are looking for someone whose primary responsibility is contacting customers, following up with internet leads, answering inbound calls, and scheduling appointments for our sales team.

This is not a high-pressure sales position. Your job is to build relationships, provide exceptional customer service, and help customers schedule their visit.

If you're someone who enjoys staying busy and talking with people all day, this is a great opportunity.

What You'll Do

• Make outbound calls to internet leads and previous customers
• Answer inbound calls professionally
• Follow up with customers through phone, text, and email
• Schedule appointments for our sales team
• Confirm appointments
• Respond quickly to new leads
• Update customer information in our CRM
• Build relationships with customers
• Meet daily call, contact, and appointment goals
• Work closely with the sales and management teams

What We're Looking For

We aren't looking for someone with years of automotive experience.

We're looking for someone who:

• Loves talking with people
• Has a positive attitude
• Is dependable
• Enjoys working in a fast-paced environment
• Is coachable
• Is competitive
• Has strong communication skills
• Can stay organized
• Is comfortable spending most of the day on the phone
• Wants to earn performance bonuses

Previous call center, customer service, hospitality, retail, restaurant, or phone sales experience is a huge plus.

Daily Responsibilities

Your day will primarily consist of:

• Calling new internet leads
• Following up with existing customers
• Answering incoming phone calls
• Sending personalized texts and emails
• Scheduling appointments
• Helping customers with questions
• Keeping detailed notes in our CRM

If you enjoy staying busy, you'll love this role.

Compensation

• Competitive hourly pay
• Performance bonuses
• Paid training
• Career advancement opportunities
• Full-time position

Top performers consistently earn additional monthly bonuses based on appointments kept and overall performance.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• 401(k)
• Paid Training
• Employee Discounts
• Advancement Opportunities

Why Work With Us

We're building one of the best customer experience teams in the automotive industry.

You'll receive structured training, daily coaching, and ongoing support to help you succeed. We promote from within whenever possible, so this position can lead to opportunities in sales, management, or leadership.