Norwegian Speaking - Customer Support Agent iGaming in Malta - Relocation Incl.

Join Next Job Abroad as a Norwegian Speaking Customer Support Agent in the exhilarating world of iGaming in Malta! This position offers a unique opportunity to combine your customer service skills with your passion for gaming, all while enjoying life on a beautiful Mediterranean island. As a vital member of our support team, you will assist Norwegian-speaking players, ensuring they have a seamless and enjoyable gaming experience.

Your role as a Customer Support Agent includes addressing customer inquiries, troubleshooting issues, and providing informative guidance across multiple communication channels. If you are friendly, communicative, and service-oriented, this could be the perfect role for you. Plus, we provide a relocation package to help you settle into your new life in Malta!

Responsibilities

• Deliver exceptional customer support via chat, email, and phone to Norwegian-speaking clients
• Resolve customer queries and issues in a timely and professional manner
• Inform and educate customers about our products and gaming services
• Collaborate effectively with team members to maintain high service standards
• Document and track customer interactions using our CRM system
• Gather and report customer feedback to assist in service enhancements
• Engage in ongoing training to improve service skills and product knowledge

Requirements

• Fluency in Norwegian and proficiency in English; knowledge of additional languages is a plus
• Previous experience in customer support or a related field is advantageous
• Excellent communication and interpersonal skills with a strong focus on customer satisfaction
• Ability to multitask and remain calm under pressure
• Familiarity with CRM software and customer support platforms is desirable
• Willingness to relocate to Malta and embrace a new culture
• A passion for gaming and understanding of the iGaming sector is a significant advantage

Benefits

• Career growth opportunities in a renowned iGaming company
• International & diverse work environment
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (reviewed case by case)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!