Customer Success Manager

CYBR is a cybersecurity startup with global ambition, building a SaaS platform to disrupt the cybersecurity industry.

We are growing quickly and are very committed to meeting our goals. We’re looking for someone who enjoys the dynamic and fast-paced elements of a start-up, where your creativity and expertise is greatly valued.

With a growing demand for our SaaS platform in Norway, we are looking for a Customer Success Manager to join our Customer Team.

About The Role

The ideal candidate has a knack for troubleshooting technical issues and excels at critical problem solving. As the customer’s primary point of contact, the CSM will prioritize post-implementation success, communicate timelines, and manage delivery.

As a member of the Customer Success team, you will work very closely with our customers and support them as advocates throughout the company. Along with supporting clients directly, the team works very closely with other partners within the company. This includes collaborating with Product, Marketing and Sales to communicate customer challenges and bring forth the best possible customer experience.

What will you be doing?

• Take ownership of accounts and manage their onboarding, success, retention and renewal processes
• Consult regularly with clients to fully understand their needs and actively solve pain points
• Maintain portfolio and monitoring analytics, reports and KPI's
• Collaborate with product, marketing, and sales teams to communicate customer needs to design ideal offering/features
• Provide a seamless onboarding experience for our customers
• Provide both engagement and technical leadership to the customer.
• Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion.

What skills and experience do you need?

• Bachelor’s degree
• 3+ years experience working in customer service. SaaS is a bonus.
• Strong communication skills including the ability to interact with customers and explain technical concepts and product functionality clearly
• Experience communicating with a wide range of audiences
• Exceptional Customer Service skills
• Knowledge of customer service and other business tools is a plus
• You are curious: always looking for an opportunity to learn, grow and give/receive feedback
• A self-starter: when you see a need, you address it
• Collaborator: you enjoy working with others and helping whenever possible

Language Requirements

English (Native or Fluent)

Knowledge of other languages (Norwegian, French, German) is a plus

Here are some of the benefits we provide to our team members in the Oslo office:

• Modern offices in downtown Oslo
• Social and company events
• Friendly, international environment
• Career Plan

If you thrive in high-paced environments, like tackling new business challenges, and feel driven to win new customers, this is an amazing opportunity to join a successful start-up and join our journey to disrupt a multi-billion dollar industry.