Remote Medical Customer Service Agent

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

TSI is seeking a customer service agent with medical background to act as a centralized resource to facilitate quality gap closure. Will assist in scheduling and scheduling doctor appointments for patient exams. To be successful in this role, you will need to have at least one to two years of prior experience in a medical setting.

Work Location: This is a remote/work from home position

Compensation: $15-$16/hour based on experience

Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI ?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

• Schedule appointments for patient consultations, procedures and follow-up visits with medical personnel via phone calls to patients
• Updating/ requesting Dr appointments via EPIC client system, including but not limited to: Mammo; Colon; A1C; Neuropathy; WCC; Annual Wellness; Basic Metabolic; Panel; Dexa Bone Density; Hospital TCM; Fit Kit; Cologuard; Eye exam
• Patient reminder and follow-up calls prior to next visits
• Enter all patient data accurately in client system for medical reference
• Coordinate with health care professionals about schedules, patients and any changes
• Resolve scheduling conflicts as they occur
• Maintains patient confidence and protects operations by keeping patient care information confidential
• Serves and protects the physician or health care provider practice by adhering to professional standards, policies and procedures, federal, state, and local requirements, HIPAA, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards
• Delivering compassionate support, attention, and assistance to patients

• High School Diploma, GED or equivalent required
• 1-2 years’ prior experience in a medical office setting
• Experience with EPIC platform for patient scheduling required
• Experience with clinical roles for the population health scope of work is a plus
• Strong work ethic that exhibits high ethical and moral standards
• Must be able to communicate effectively, with high interpersonal skills to assist patients

• The minimum internet speed requirements for remote work are as follows:
• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload
  

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.