Customer Service Representative

Trescal is a growing company, looking for new talent to join our organization! We are the premier independent calibration, repair, and asset services provider in the U.S. We provide our customers single-source, cost-effective, best-in-class solutions.

We have a great opportunity for a Customer Service Representative to join our team in San Jose, CA As a Customer Service Representative, you will provide top-notch support to our valued customers. We are looking for a friendly, empathetic, and customer-focused individual who is passionate about helping people and solving problems.

This role is located onsite at 625 River Oaks Parkway, San Jose.

Responsibilities

• Responding promptly and professionally to customer inquiries and assist them via phone, email, and chat.
• Providing accurate information and solutions to customers' problems
• Troubleshooting technical issues and escalating to appropriate departments when necessary
• Maintaining detailed and accurate customer records
• Working collaboratively with team members to ensure exceptional customer service
• Staying up to date with product knowledge and company policies and procedures

• High School diploma, GED, or equivalent
• Minimum of 3-5 years’ experience in a similar customer service role
• Excellent communication skills, both verbal and written
• Strong problem-solving and critical thinking skills
• Ability to multitask and prioritize in a fast-paced environment
• Empathy and patience when dealing with customers
• Ability to work independently as well as part of a team

We believe people are the most important part of every business, which is why we offer more than just great health insurance plans at a great rate. At Trescal, we have a strong track record of retaining our employees by providing challenging work experiences, learning and development opportunities, and a success oriented collaborative environment.

Benefits

In addition, we offer paid time off, a 401k plan, career development opportunities, referral bonuses, and a competitive benefit package, including these company paid benefits:

• Dental
• Vision
• Employee Assistance Program
• Basic Life/AD&D Insurance
• Long Term Disability Insurance
• Short-Term Disability Insurance