Healthcare Customer Service Representative

We’re hiring a dependable Healthcare Customer Service Representative to support one of our national clients. In this role, you’ll be helping customers over the phone, answering questions, troubleshooting issues, and guiding them through their online portal so they feel confident using it.

This is a fully remote position, and we’ll provide the equipment you need to get started.

Pay: $16.00–$21.00/hour

Schedule: Must be available to work EST/CST hours

Location: Remote (must be located in EST/CST time zone)

Equipment: Provided — just need reliable, high-speed internet.

What you'll do:

• Answer inbound and make outbound calls while providing a positive experience

• Help providers with authorizations, troubleshooting, referrals

• Troubleshoot issues and document interactions accurately

Must have Requirements:

• High School Diploma or GED (or higher)

• Healthcare/ Health Insurance experience

• Referral experience

• Call Center Experience

• Corporate Customer Service Experience

Nice to have Experience:

• Military or Veteran background is highly valued