Customer Care Executive (25)

Job Description

We are looking for a Customer Care Executive who can handle client queries with patience, clarity, and professionalism. Your main responsibilities will include assisting clients over calls and emails, resolving issues, and ensuring a smooth experience throughout their journey with us. If you’re someone who enjoys talking to people and solving problems, we’d love to have you on our team.

Required Knowledge, Skills, And Abilities

• Excellent verbal and written communication skills
• Strong listening skills and a calm, helpful attitude
• Ability to handle queries and complaints professionally
• Comfortable using CRM tools, emails, and call systems
• Good organizational skills and attention to detail
• Quick learner with a customer-first mindset

Education + Experience

• Graduate in any discipline
• 1 to 3 years of experience in customer support or client servicing
• Prior experience in handling calls/emails/chats
• Experience in immigration, education, or service-based industries is preferred
• Basic knowledge of MS Office and CRM tools is a plus