Operations Coordinator, Franchise Support

Ops Coordinator, Franchise Support

PVOLVE | Remote | Full-Time

About the Role

PVOLVE's Franchise Support team keeps our growing network of 40+ open studios — and 40+ more in development — running on consistent systems, pricing, and processes. The Ops Coordinator is the operational backbone of that team: building out new studio locations in Mariana Tek, maintaining pricing and product data, and serving as a first line of support for franchisees and studio staff navigating day-to-day systems and process questions.

This is a high-volume, detail-driven role suited to someone who is energized by process, comfortable in ticketing and system-configuration tools, and able to manage many small, time-sensitive tasks accurately and independently. As the network scales toward 80+ locations, this role will see steady, sustained transaction volume.

What You'll Do

Point-of-Sale & Systems Administration

• Build out new studio locations in Mariana Tek (PVOLVE's POS/scheduling platform), including location setup, class types, membership plans, credit packages, and staff access
• Configure new SKUs, retail and service products, system-wide and local promotions, and pricing updates across the studio network
• Perform routine data entry and data hygiene to keep studio and product records accurate across systems
• Support pre-launch system setup and testing for studios in development, coordinating timelines with the Franchise Support and Franchise Development teams
• Maintain documentation of system configurations, naming conventions, and setup checklists to support consistency as the network scales

Franchisee & Studio Support

• Respond to and resolve franchise help desk tickets covering day-to-day operations, system functionality, and process questions
• Triage and escalate tickets that require input from Operations, IT, Franchise Development, Marketing, or other internal teams, and follow up to ensure timely resolution
• Troubleshoot system and process issues reported by franchisees and studio teams, identifying root causes and recurring pain points
• Monitor ticket queues to track response times and flag trends or systemic issues to Franchise Support leadership

Administrative & Project Support

• Take and distribute meeting minutes and action items for franchise support and cross-functional meetings
• Manage user accounts and other administrative tasks for a variety of franchise support system
• Track and support completion of ongoing project tasks tied to franchise operations and system rollouts
• Support internal system onboarding logistics for newly opened studios, coordinating checklists and timelines across teams
• Compile and maintain reporting on ticket volume, resolution time, and studio onboarding status for leadership review

What You Bring

• 2+ years of experience in operations, customer/client support, or administrative coordination, ideally in a multi-location, franchise, or fitness/hospitality environment
• Experience with point-of-sale, scheduling, or membership management systems (Mariana Tek experience a plus)
• Strong Excel/Google Sheets skills; comfort working across multiple systems and databases
• Excellent written communication and a service-oriented approach to supporting franchisees
• High attention to detail and accuracy, especially with pricing and data entry
• Strong organizational skills and ability to manage a high volume of tasks and tickets with competing deadlines
• Ability to work independently in a fully remote environment while collaborating across time zones

Details

• Location: Fully remote (U.S.)
• Compensation: $70,000 annually
• Reports to: Franchise Support leadership

PVOLVE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.