Customer Service Agent

📍 Location: Remote from Spain

🕒 Working hours: Monday to Friday, 15:15 PM – 23:00 PM

At Magnific, we're building creative AI products used by creators, professionals, and businesses around the world.

Our Customer Service team plays a key role in making sure our users get the best possible experience. We're looking for a Customer Service Agent who is proactive, solution-oriented, and passionate about delivering excellent support, with a particular focus on our B2B and Enterprise customers.

You'll join a fast-moving product environment where AI is already part of the team's day-to-day workflows.

👀 What you'll do

• Manage multichannel customer support cases across email, chat, and AI-powered support using Salesforce.
• Resolve questions and issues related to subscriptions, billing and payments, credits, Fair Use Policy, and technical aspects of the product.
• Support and guide B2B and Enterprise customers, providing professional, efficient service in line with agreed SLAs.
• Escalate complex cases and collaborate with Product, Tech, and Billing teams to ensure fast and effective resolutions.
• Identify recurring issues and suggest improvements to processes, documentation, and automation.
• Maintain the team's quality standards (QA) and actively contribute to continuous improvement.

✅ What we're looking for

• C1+ English level, both written and spoken. You'll work with international customers every day, including B2B and Enterprise accounts.
• Previous experience in Customer Service or Customer Support. Experience working with B2B or Enterprise customers is highly valued.
• Excellent written communication skills, with the ability to explain technical or billing-related topics clearly, accurately, and empathetically.
• Ability to manage a high volume of cases independently, prioritizing effectively and using good judgment.
• Comfortable working with digital tools and learning new systems quickly, including Salesforce and AI-powered support tools.
• Remote work from Spain.

⭐ Nice to have

• Knowledge of automation tools such as Zapier, Make, scripts, or macros, or experience optimizing Customer Support workflows.
• Knowledge of graphic design or creative tools such as Photoshop, Illustrator, Figma, or generative AI for image/video.
• Previous experience working in SaaS or high-volume digital products.

🩷 Why join Magnific?

• Join a growing Customer Service team with modern processes and AI integrated into everyday workflows.
• Continuous learning and support from day one.
• Work in a dynamic environment with products that are constantly evolving.

Be Magnific.

We're an equal-opportunity employer. We celebrate diversity and are committed to building a team that reflects the creators we serve.