Social Channel Customer Service Representative

• Our Client's social media team oversees all platforms, community engagement, reviewer responses, Q&A online for website, chat feature integrated with community page, reviews on websites, etc.

• Their marketing team no longer runs the social media community engagement, this is more handled now by Customer Service for product support and inquires

• The Social Channel Customer Service rep will work in a specialized team focusing on social media and website service - Seeking customer engagement experience, community engagement, responding to comments, DMs, posts, communications

• Looking for marketing experience - background in customer service, communications, social media management

• A lot of advancement opportunity, great culture and fun environment, they promote within, great for people to kick start their career and make friends

• Their Digital Marketing Manager started in customer service, their Social Media lead started in customer service team also. This person will be trained for the first couple of weeks on the phones as a customer service representative but then will transition to social media community engagement, they will never have to do phone work after training.

• Seeking someone Saturday & Sunday (10-6) and Monday & Tuesday (11-8) - flexible depending on schedule

Will provide training.