CUSTOMER SERVICE SPECIALIST II
Indexed description
Job Overview
Ensures that customer issues and concerns are answered efficiently and effectively.
Job Requirements
- Provides timely, accurate, complete responses to customer or sales inquiries.
- Responding to customer inquiries and providing a speedy and thorough resolution to customer issues and problems or referring to appropriate function or personnel.
- Coordinating among diverse customer contact and distribution channels to ensure that customer perceives a seamless, consistent and positive view of the organization.
- Analyzing customers' needs and making recommendations for additional products or services that will enhance customers' satisfaction, productivity or profitability.
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
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