Customer Service Advocate II

Mexico City

Hungry, Humble, Honest, with heart!

The Opportunity

The CSA Worldwide Support team is composed of approximately 8 individuals across the globe strategically placed to support our clients at Nutanix.

Our goal is to continue driving an excellent support model for our CSA teams while driving productivity through continuous improvement in processes and responsibilities managed by our team. We’re looking for an individual who will share our vision!

CSA at Nutanix

The CSA is a global team that provides support to the Americas and the rest of the world at Bangalore.

AMERICAS CSA/Licensing Support Team is a hybrid team with the team working in San Jose, CA and Mexico City, Mexico. Our team is a tight knit group, we meet daily to go through our cases & issues where you may need assistance. You will always feel connected to the team whether you are working from home or working from office. We are in the office every Wednesday and Thursday of the month to collaborate, catch up and socialize with our Amazing Support folks!

Your role

• Handle all process and systems related support requests (Licensing requests, Support Portal issues etc.)
• Define and drive changes to our systems and processes working with support management, given feedback from customers and field implementations.
• Develop and contribute to internal and external knowledge bases.
• Serve as liaison between Technical Support team, Management, and customer to improve customer service and business productivity.
• Be a champion for our customers. Go above and beyond to support their business and use of the Nutanix product to ensure that we have highly satisfied customers.

What You’ll Bring

• Excellent verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• The passion & ability to adapt to a fast-paced environment, learning new things, while never being satisfied with the status quo.
• Highly organized, process and detail oriented.
• Experience in developing and implementing process improvements.
• Prior experience with CRM tools. Salesforce preferred.
• Proficiency with Excel and PowerPoint.
• Be self-driven with a willingness to work in a fast-growing company with huge potential.

Qualifications And Experience

• 2+ years of experience in customer-facing positions
• Prior experience supporting a Support organization a plus.
• Familiar with or Industry knowledge of virtualization, networking, Linux, and storage technologies.
• Willing to learn the basics of Nutanix technology and its processes.

Learn more about Nutanix.