Bilingual Customer Service Representative

📞 We’re Hiring: Bilingual Customer Service Representative (Healthcare) 🩺🌟

📍 Location: Remote – Mexico

⏰ Schedule: Monday to Friday (Fixed shift – 40 hours/week)

📌 Permanent Position

🌟 About the Role

Are you passionate about helping people and fluent in both English and Spanish? Join a dynamic healthcare organization as a Bilingual Customer Service Representative and be the voice that supports patients with their billing, insurance, and payment concerns. You’ll use multiple systems and tools to deliver top-tier service to callers in a fast-paced, high-volume environment.

This isn’t a sales role—it’s all about compassion, problem-solving, and clarity in communication.

💼 What You’ll Do

📞 Handle incoming calls related to medical billing, insurance, EOBs, and payment plans

🧾 Explain billing details, coverage terms, and processes in a clear, professional manner

🧠 Use multiple internal systems to investigate and resolve issues

💬 Collaborate with other departments to address denials, missing payments, or attorney requests

🗂 Ensure all documentation is accurate and thorough

✨ Take on special projects and tasks as needed

✅ Who We’re Looking For

🎓 Education & Experience

• High school diploma or GED required (Bachelor’s degree a plus)
• Minimum 2 years of customer service experience in a high-volume setting
• Call center experience is mandatory
• Healthcare experience is mandatory

💻 Tools & Technical Skills

• Comfortable using spreadsheets, databases, and word processing tools
• Knowledge of insurance plans, EOBs, ICD-10 and CPT codes is a strong plus
• Ability to learn and navigate internal systems quickly

💬 Language & Soft Skills

• Native-level English proficiency and fluent Spanish (both spoken and written)
• Excellent written and verbal communication skills
• Great attention to detail and organizational ability
• Strong time management and problem-solving skills
• Ability to handle sensitive information with professionalism

💰 Salary:

• Payroll: 16,000 MXN gross/month
• Direct Contractor: 20,000 MXN net/month

🚀 Join Us!

If you’re ready to make a difference in healthcare customer service while growing your career remotely, we’d love to hear from you! Bring your bilingual skills, empathy, and attention to detail to a role where you can truly help people every day.

📩 Apply now and be part of a compassionate, high-performing team.

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