Customer Service Representative I

JOB REQUIREMENTS: About the Role Employee Benefits Corporation is hiring

for a Customer Service Representative I. The Customer Service

Representative I is responsible for interacting with customers via

telephone or email to address inquiries and resolve concerns regarding

Employee Benefits Corporation\'s products and services. This position

has frequent customer contact and interacts across multiple departments

on a daily basis. Location You can work from our Middleton, WI office,

from your home office anywhere in Wisconsin, or a mix of both (hybrid)

depending on what works best. Who We Are Employee Benefits Corporation

(EBC) is a trusted, national third-party administrator with decades of

experience delivering consumer-driven benefit solutions. We combine deep

industry expertise and exemplary service with a bold vision for the

future-where technology is thoughtfully applied to enable an intuitive

user experience and elevate how consumers engage with their benefits.

What You\'ll Do Manage a high volume of calls in a timely and effective

manner Address customer inquiries in a positive, professional manner

Establish rapport and trust with all customers, ensuring a high quality

and meaningful experience is delivered with every interaction

Communicate clearly and accurately with customers both verbally and in

writing Obtain information from multiple systems and relay to customers

in a seamless manner De-escalate situations involving dissatisfied

customers, offering patient assistance and support Maintain and

proactively manage CRM database, documenting each customer interaction

and action in a timely manner Respond to inquiries and tasks from other

departments What You Bring High School diploma or equivalent 2 years

customer service experience Ability to remain calm when dealing with

challenging customers Excellent listening, verbal and written

communication skills Strong attention to detail Ability to articulate

relevant information in an organized and concise manner Demonstrated

experience de-escalating customer issues Enthusiasm for working in a

fast-paced, structured environment Strong ability to multi-task Strong

critical thinking skills to help manage difficult situations Computer

proficiency in Windows-based applications along with a demonstrated

ability to learn new software programs Basic working knowledge of

Microsoft Word and Outlook Ideally, You May Also Have Associate degree

in Business or related field Previous experience in a high volume call

center Demonstrated ability to guide customers through troubleshooting

and navigating various company systems and the mobile application

Experience providing customer service for a variety of products in the

financial services or healthcare industry Why EBC A welcoming,

collaborative team culture where every voice matters Competitive pay and

comprehensive benefits, including employee ownership A\... For full info

follow application link. We are an equal-opportunity employer.

\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:

ipc.us/t/84D94BFADF7F476F