Customer Support Officer

Kickstart Your Career with a Tech Leader!

Ready to take your first big step into an innovative growing industry? Join a full-service technology company that's redefining solutions across Australia. We're on the lookout for a motivated Customer Support Officer who's eager to build a career-not just find a job. This is your opportunity to learn, grow, and develop a deep understanding of technical systems and customer support from the ground up.

About The Role

As a Customer Support Officer, you'll be the first point of contact for customers/clients, helping resolve technical issues, coordinating with internal teams, and ensuring a smooth experience for every customer. You'll become an expert in managing support cases, dispatching technicians, and making sure issues are followed through to resolution.

It's hands-on, fast-paced, and ideal for someone who thrives in a problem-solving environment.

What You'll Be Doing

• Handling inbound & outbound customer queries with professionalism
• Triaging minor technical issues and escalating where needed
• Coordinating with internal teams and third-party providers
• Logging cases accurately and providing timely updates
• Following up to ensure issues are resolved and customers are satisfied
• Building your knowledge of technical systems and support tools

What's In It For You

• A chance to start your career with a respected tech company
• On-the-job training and guidance from a supportive team
• Exposure to real-world systems, software, and technical processes
• Be part of a company that values innovation, initiative, and internal promotion
• Onsite parking available, great team environment
• An extra week of annual leave - 5 weeks per year
• Hybrid work available after the initial training period (when on earlier shifts and weekends)

About You

• You're tech-savvy, curious, and ready to learn
• You're a great communicator who enjoys solving problems
• You bring energy, initiative, and a can-do attitude to your work
• You're serious about growing your career-but know it takes time, effort, and commitment
• Be prepared to work on a rotating roster - shifts can vary between 6:30am - 6:30pm and include every third weekend

This is more than just a job-it's your chance to build a long-term future with a progressive business. If you're ready to roll up your sleeves and grow from the ground up, we'd love to hear from you.

Apply now and take the first step in building your career!