Credit Official

We are currently hiring for Credit Official role

Job Title- Credit Official (Contract Role 12 month)

Shift requirements- Hybrid working(3 days onsite)

Location- Dublin(Central Park or Airside)(12-month role)

Base pay range- €20.79 per hour fixed (Paye)

Summary of role:

This is a telephony-based role, where the successful candidate will assist our customers who are in financial difficulty. The personal engagement team proactively contact customers in relation to account arrears and find the most appropriate solutions for our customers. This is an excellent opportunity for someone who is looking to gain a foothold within the banking sector.

Responsibilities:

• Be the personal point of contact by phone, for our customers who are in financial difficulty or may be going into financial difficulty.
• Answer their questions over the phone, quickly and efficiently in relation to their account.
• Excellent customer engagement and negotiation skills.
• Process credit applications.
• Take personal responsibility for delivering a level of service that often exceeds customer expectations.

Candidate Requirements:

• APA accreditation (QFA Loans and QFA Regulations).
• Credit assessment experience would be an advantage.
• Previous experience in a financial institution is desirable.
• Previous experience engaging with customers over the telephone.