🇫🇷🇬🇧 Customer Success & Operations Specialist (18-20k €)

Company Description

Bronze is transforming the restaurant industry through Artificial Intelligence, helping restaurants measure, optimize, and automate their processes to improve quality, speed, and profitability using computer vision. We are building the first computer vision platform focused specifically on restaurant operations.

Bronze’s solutions enable data-driven decision making and streamlined workflows across the kitchen and front-of-house. Team members join a fast-moving, product-focused environment with a strong emphasis on impact, innovation, and collaboration.

Role Description

This is a full-time remote role for a Customer Success & Operations Manager at Bronze. The person in this role will serve as the primary point of contact for restaurant customers, guiding them through onboarding, training, and ongoing product adoption. Day-to-day responsibilities include monitoring customer performance metrics, identifying opportunities to improve operational efficiency, and proactively addressing issues to ensure high satisfaction and retention. The role also involves collaborating with product and engineering teams to provide feedback, refine processes, and support deployment of new features. The Customer Success & Operations Manager will prepare reports, lead customer meetings, and help standardize best practices across the customer base in both French and English.

Qualifications

• Professional fluency in French and English, both written and spoken.
• Customer Experience and Customer Satisfaction skills, with a focus on building long-term relationships and ensuring successful product usage.
• Operations Management and Analytical Skills to interpret data, optimize processes, and support continuous improvement in restaurant workflows.
• Strong Communication skills, including the ability to explain technical concepts clearly and collaborate with cross-functional teams.
• Comfort working in a remote, fast-paced setting with high ownership and autonomy.
• Bachelor’s degree or equivalent experience in business, management, engineering, or a related field is preferred.

What we offer

• Competitive Compensation: €18k - €20k gross/year, scaled to your experience and qualifications.
• 4-Day Workweek & 100% Remote: 32 hours/week (Monday to Thursday). Enjoy a guaranteed 3-day weekend every week.
• Flexible Hours: Complete schedule flexibility so you can manage your work-life balance effectively.
• High-Performing Culture: Work alongside a young, talented, and highly skilled team focused on growth.