Customer Service Representative(Remote - $15/hr)

Company Description American Specialty Healthcare, Inc. is a healthcare services company focused on delivering accessible, high-quality care and support to individuals and organizations across the United States. The company emphasizes efficient, reliable service and clear communication to improve the experience of patients, providers, and partners. Team members work collaboratively to streamline processes, resolve issues quickly, and maintain strong relationships with clients. American Specialty Healthcare, Inc. supports a culture of integrity, accountability, and continuous improvement, offering opportunities to grow within a mission-driven organization.
Role Description The Customer Service Representative (Remote - $15/hr) is a full-time role responsible for providing timely, accurate, and empathetic support to customers via phone, email, and online channels. In this position, the representative will respond to inquiries, assist with account-related questions, explain services and policies, and escalate complex issues to appropriate teams when necessary. Daily tasks include documenting interactions in the system, following up on unresolved issues, and ensuring that customers receive clear and helpful information. The role also involves maintaining service quality standards, meeting performance metrics, and contributing feedback to improve processes and the overall customer experience. This is a remote position, requiring reliable internet access and a professional, distraction-free work environment.
Qualifications

• Experience in customer-facing roles, including Customer Service Representatives and Customer Support positions, with a focus on professional, courteous interactions.
• Skills in Customer Service and Customer Satisfaction, demonstrating the ability to resolve issues, manage concerns, and maintain high service standards.
• Understanding of Customer Experience principles and practices, including the ability to identify customer needs and contribute to service improvements.
• Strong verbal and written communication skills, with the ability to explain information clearly and adapt communication style to different audiences.
• Comfort with remote work technology, including CRM systems, ticketing tools, and common office software; ability to learn new platforms quickly.
• Organizational and time-management skills, with the ability to handle multiple inquiries, prioritize tasks, and meet performance targets.
• Demonstrated reliability, professionalism, and respect for privacy and confidentiality, especially in handling sensitive information.
• High school diploma or equivalent required; prior experience in healthcare or insurance support is beneficial but not mandatory.