Customer Service Representative

At Rapido Solutions Group we are committed to connecting hyper growth businesses with the best global talent, allowing customers to scale efficiently and effectively.

Our objective is to create opportunities for people to work at American companies from one of the best cities in Mexico, Guadalajara.

We combine in diversity, joy and passion to create a dynamic community that allow our customer to achieve their objectives in the best way.

At Rapido we strive for becoming the best place to work, and that’s why we provide a young and vibrant work environment, wellbeing programs, social and environmental activities, and the chance to develop in one of the most important industries of the USA.

📍 Location: Leon

🕒 Schedules: Nightshift

🌐 English Level: B2 Intermediate

💵 Salary: $13,000 MXN / month

🎁 Additional Benefits:

• $1,000 MXN grocery vouchers
• $500 MXN punctuality bonus
• 4% savings fund

Schedule:

Monday to Friday 00:00-08:00

Job Summary:

The Customer Service Representative schedules deliveries, traces loads and responds to problems that arise during the day regarding pick-ups or deliveries.

Essential Functions:

• Perform prompt and complete data entry

• Enter accurate customer orders in computer system

• Monitor on-time performance for driver delivery and pick-up

• Prepare tracking reports

• Understand and abide by various customer requirements

• Understand the operations and rules of the various rail carriers and piers

• Communicate with Dispatchers to avoid any problems with loads or transports and resolve any issues that may occur

• Trace and monitor existing loads in the system to prevent problems from occurring

• Other duties as assigned

Requirements:

• Experience in intermodal transportation or import/export business preferred

• Excellent communication abilities, both written and verbal

• Excellent computer skills

• Ability to effectively multi-task when necessary

• Flexible; able to work in past-paced environment

• Ability to work independently and make informed decisions