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MicroSourcing Linkedin · Posted today

Customer Service Advisor

Philippines

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Indexed description

Discover your 100% YOU with MicroSourcing!



Position: Customer Service Advisor

Work Setup: Work from Home

Why join MicroSourcing?

You'll Have

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Job Responsibilities

  • Multi-Channel Customer Support: Manage incoming customer inquiries via email, chat, and social media with a friendly, empathetic, and professional tone.
  • Issue Resolution & Guidance: Assist customers with order status tracking, navigate website features, resolve promotional code errors, and troubleshoot technical platform issues.
  • Daily Offline Operations: Execute daily back-office tasks to verify order accuracy, track fulfillment progress, and ensure on-time product dispatch according to company guidelines.
  • Brand Representation: Address general inquiries accurately while balancing customer satisfaction with strict adherence to brand guidelines and operating procedures.

Qualifications

  • Beauty & Skincare Passion: A strong interest or background in cosmetics, makeup, hair care, and skincare products.
  • Communication Excellence: Outstanding written English skills with flawless grammar, spelling, and active listening skills.
  • Customer-Facing Experience: Prior experience interacting with clients or customers from diverse backgrounds (customer support experience is a plus, but not required).
  • Technical & Troubleshooting Proficiency: Comfortable using web-based software, navigating modern platforms, and resolving common hardware/software/network issues independently.
  • Core Competencies: Exceptional attention to detail, strong problem-solving skills, highly organized, and adaptable to fast-paced, evolving environments.
  • Remote Work Setup: Proven ability to work independently with strong time management skills, along with a reliable high-speed internet connection for uninterrupted operations.

    • About MicroSourcing

    With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

    Our commitment to 100% YOU

    MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

    At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique, authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

    Join us in celebrating YOU and your 100%! For more information, visit https://www.microsourcing.com/

    • Terms & conditions apply
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