Customer Service Representative / Sales Associate

We are looking for a customer-oriented sales representatives. Our representatives will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency of their scheduled installations. The best representatives are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution before installations are complete.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong communication skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

JOB TYPE: Full-time

PAY: $2,800.00 - $5,200.00 per month

BENEFITS: Flexible schedule, Paid training, Referral program

COMPENSATION PACKAGE: Bonus opportunities, Commission pay

SCHEDULE: Monday to Friday

WORK LOCATION: Multiple locations

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