Technical Support Specialist

Job Description

Job Location: Waunakee

Working Model: Remote

Technical Support Specialist

VMS Technical Support Specialist

DeLaval is a leading supplier of solutions that improve the performance of farms for professional food producers. We support our customers in reducing their environmental footprint while improving food production, profitability and the well-being of the people and animals involved. We offer products, systems and services for all steps of milk production. Our solutions are used by millions of dairy farmers around the globe every day.

DeLaval was founded more than 140 years ago in Sweden, when the visionary Gustaf de Laval patented the cream separator. Today, DeLaval has 4500 employees and operates in nearly 100 markets. DeLaval, alongside Tetra Pak and Sidel, is part of the Tetra Laval Group.

BASIC FUNCTION

The VMS (Voluntary Milking System) is a robotic unit that milks cows. The VMS Technical Support Specialist, is responsible for providing installation, start-up, preventative maintenance, and technical troubleshooting support for DeLaval dealers that sell and support VMS systems.

Responsibilities

• Assist the DeLaval dealers with installation, start-up, preventative maintenance, and troubleshooting of VMS systems and related equipment
• Log and respond to calls and tickets via the VMS helpdesk phone line and ticketing system
• Staff the 24/7/365 VMS helpdesk for urgent troubleshooting assistance during your turn in the rotation
• Support field technicians with latest up-to-date technical information
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Direct unresolved issues to the next level of support personnel
• Other duties assigned by the VMS Technical Support Manager

Required Skills / Competencies

• Strong communication skills

• Ability to work independently
• Knowledge of hydraulic, pneumatic, electrical, electronic and vacuum systems
• Knowledge of dairy industry is a plus
• Computer skills:
• Advanced Windows user
• Linux experience is a plus
• Ability to speak Spanish is a plus
• 50-75% Travel may be required within the USA, some international travel as needed
  

Experience / Background

• BSc/BA in Engineering, Agriculture or related discipline or 5+ years of experience as a field service technician
• Experience in the dairy industry is a plus

DeLaval is an equal opportunity employer

Technical Support & Field Service