Stores Operative

Location: 59 Moy Road

We’re looking for a proactive and customer-focused Stores Operative to join our busy Jaguar Land Rover team.

This varied and rewarding role involves working closely with both customers and our internal Workshop team. You’ll be advising on the correct vehicle parts, managing sales transactions from enquiry through to payment and ensuring a smooth and efficient process from start to finish.

We would love to hear from you if you have experience in a warehouse, stores or customer facing environment.

About The Role

What You’ll Be Doing:

• Assisting customers via phone, email and in person with parts enquiries and orders.
• Advising customers on the correct parts for their vehicle based on technical knowledge.
• Providing quotes and discussing availability, pricing and delivery timelines.
• Processing payments and updating customers throughout the order journey.
• Managing stock levels, processing returns and keeping the stock system up to date.
• Working closely with the Workshop to ensure accurate and timely parts supply for scheduled service work.

• Excellent communication and interpersonal skills.
• Strong organisation and attention to detail.
• Confident IT user with the ability to learn new systems.
• A good technical understanding of vehicles and vehicle parts.
• A team player with a strong work ethic and a customer-first approach.
• Previous experience in a similar role is beneficial, but full training will be provided.

• Market-leading salary plus performance-related bonus
• 30 days annual leave
• Pension provision
• Life insurance cover
• Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme
• Cycle to Work Scheme
• Long Service Awards
• Enhanced maternity & paternity leave
• Job security, work-life balance, and clear career progression opportunities

This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager.

Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.

Equal Opportunities

Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.

Skills Needed

Sales, Manufacturing / Production

About The Company

Careers at Donnelly Group

For over 70 years, Donnelly Group has grown from a small family business in Caledon into Northern Ireland’s largest family-owned motor retailer. Today, our people are at the heart of everything we do across 22 leading automotive brands and 9 locations.

Whether you're starting out, changing direction or taking the next step in your career, you'll find opportunities across sales, aftersales, technicians, customer service, finance, marketing, administration and management.

Join a diverse and inclusive workforce, where your contribution matters and there are opportunities to learn, develop and grow.

Explore our current vacancies and discover where a career with Donnelly Group could take you.

Company Culture

Our Values

Five shared values. One Donnelly family.

• Team Ethos
• Integrity
• Passion
• Trust & Respect
• Innovation

Supporting our people at work and beyond.

• 30 Days’ Holiday — increasing with long service
• Health Cash Back Scheme
• Employee Assistance Programme — including GP Anytime
• Enhanced Maternity & Paternity Pay
• Pension Provision & Life Assurance
• Access to Discounted Private Medical Cover
• Retail Discounts through BenefitHub
• Cycle to Work Scheme
• Kingsbridge Diamond Membership Club
• Continuous Development & Learning

• Confident IT user with the ability to learn new systems
• Strong organisation and attention to detail
• Excellent communication and interpersonal skills

• Previous experience in a similar role is beneficial, but full training will be provided

Contract Typefulltime

SalaryBased on Experience