We re Hiring! Customer Support Agent - Spanish & English - Lisbon (Full-time)

As a global outsourcing player, INTELCIA has been combining talent, technology and processes for 20 years to offer a service and skills tailored to international standards to its clients around the world.

Location: Lisbon

Contract Type: Full-time

Department: Customer Support / Contact Center

Are you passionate about helping others and looking for a new opportunity in Lisbon? We’re looking for motivated Customer Support Agents fluent in Spanish (native or bilingual) with good command of English (minimum B1) to join our team!

💼 What we’re looking for:

Native or bilingual Spanish (mandatory)

English level B1 minimum (mandatory)

Completed secondary education

Previous experience in contact center/customer support (valued)

Strong communication and active listening skills

Team spirit and customer-focused mindset

Availability for rotating shifts (if applicable)

🛠️ Your responsibilities:

Provide support to customers via phone, email or chat

Clarify doubts and resolve issues efficiently

Accurately log all interactions in the system

Ensure a high level of customer satisfaction and professionalism

✅ What we offer:

Full-time employment contract

Paid initial training

Dynamic and multicultural work environment

Career growth opportunities

Office-based position in central Lisbon

Join us and be part of a team that values people like you!

#Intelcia #WeDreamWeCareWeDo #MoreHumanThanEver #PT

The personal data received is analysed under the terms approved by the General Data Protection Regulation (GDPR) and is intended exclusively for the Recruitment and Selection process.