Cash Management Client Support Officer - Uncertain Fixed Term Contract

About The Job

• The Cash Management Client Support Officer’s mission is to be the single point of contact (SPOC) to Corporate Clients for all their Cash Management requests from the account opening onwards, ensuring high client satisfaction, while protecting the bank’s interest

Your Main Activities Are

• Provide Corporate and Institutional Banking (CIB) clients with a first line entry point for support in their post-sales and post trade activities
• Maintain a dynamic, interactive and pro-active relationship with the clients and with the internal stakeholders, ranging from Front Office to Back Office and Support Functions
• Manage client's expectations by being responsible for providing the client with the appropriate answer within a timely manner
• Report and handle any incidents, complaints and claims according to procedures and policies in place

Profile And Skills To Success

• Bachelor’s degree of Business Management, Finance, Economics or any related field
• Up to 2 years of professional experience in Banking and Financial Operations
• Fluency in English, both oral and written, with great communication skills
• Proficiency in Microsoft Office tools, namely Excel
• Client focused mindset with the ability to communicate, interact and engage in an impactful manner
• Ability to cope with pressure and short deadlines

Why joining BNP Paribas?

BNP Paribas, The European Leader In Banking And Financial Services In Europe, Operates In 64 Countries And Has Nearly 180,000 Employees. The Group Is Structured Around Three Operating Divisions. Its Business Lines Cooperate Closely, As Part Of Our Integrated Model, To Meet The Needs Of All Our Clients In a Coordinated Manner

• Corporate & Institutional Banking (CIB), connects corporate clients needing financing and institutional clients looking for investment opportunities;
• Commercial, Personal Banking & Services (CPBS), brings together all the Group’s commercial & personal banking and several specialised businesses;
• Investment & Protection Services (IPS), combines a unique continuum of products and services across protection, saving, investment andreal-estate.

Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 9.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centers providing value-added services to various countries where the BNP Paribas Group also operates.

Diversity and Inclusion Commitment

BNP Paribas´ Ambition Is To Cultivate An Open And Responsive Environment For All That Encourages Collaboration And Interaction. We Demonstrate Our Commitment By Actively Contributing To The Group’s Diversity And Inclusion Strategy And Goals, In Line With The United Nations Sustainable Development Goals. As Part Of Our Local Corporate And Social Responsibility - Diversity & Inclusion Strategy, BNP Paribas Portugal Is Committed To

• Promote a fair and unbiased recruitment process and offer professional development opportunities to all employees;
• Celebrate diversity and advocate for inclusion, both externally and internally, encouraging employee’s participation, creating space for different voices to be heard.

To foster the effort of BNP Paribas Portugal, multiple initiatives and events take place throughout the year where our people can find out more on the importance of diversity inclusion at the workplace and in our society.

Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices.

Commitment towards work/life balance

Supporting employees in a hybrid way of working while providing them with the means to maintain a work-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees’ wellbeing and promote a culture of good integration between work and personal life.

To find out more on why you should join BNP Paribas please read our Employee Value Proposition and our Career path page.

• Please note that only applications submitted in English will be considered.
• In case you are selected for this role, further documentation will be requested to support your hiring process.