Call Center - Customer Support

Central Dispatching Unit

Contact customers after claims are filed to schedule inspections

Provide professional, friendly service on every call

Review claims and gather or update any missing or pending information

Coordinate and dispatch inspections and supplement assignments

Handle incoming calls from body shops requesting supplements

Enter information quickly and accurately using multiple systems

Support the team with additional tasks as needed

What We’re Looking For

Strong typing and computer skills

Ability to thrive in a fast-paced environment

Clear, professional communication

Strong attention to detail and ability to manage multiple tasks

Requirements

Requirements & Qualifications

Computer literate (basic to intermediate skills)

Strong typing and data-entry ability

Bilingual (English/Spanish) preferred

Excellent verbal communication; professional, assertive, and customer-focused

Able to thrive in a fast-paced, high-volume environment

Consistent record of strong performance and reliability

Ability to follow established procedures accurately

Flexible schedule and reliable transportation

Dependable in adhering to assigned work schedules

Previous Customer Service Experience Preferred

High School Diploma required

Summary

We’re seeking a reliable, customer‑focused Cendral Dispatching Agent to assist callers in a fast‑paced environment. Candidates should be computer‑literate, strong communicators, able to follow procedures, and comfortable handling high call volumes. Bilingual (English/Spanish) skills, flexible availability, and dependable transportation are helpful.