Customer Service/Sales Representative- Lekki Phase 1, Lagos Island, Nigeria (Full Time)

Company Description 2207 by Tbally is a Fashion brand based in Lagos, Nigeria, focused on delivering quality products and a memorable Luxury fashion outfit. The company values professionalism, reliability, and strong customer relationships, and strives to create a welcoming environment for both customers and team members.

Role Description This is a full-time, on-site Customer Service and Sales Representative role located in Lagos. The role involves welcoming and assisting customers, answering inquiries about products and services, and providing clear, accurate information to support purchasing decisions. The representative will process orders and sales transactions, maintain accurate records, and follow up with customers to ensure satisfaction and encourage repeat business. Daily responsibilities also include handling phone, email, and in-person communications, resolving complaints or issues promptly, and escalating complex matters when necessary. The role requires collaboration with the wider team to meet sales targets, keep the store or workspace organized and presentable, and contribute to promotional activities and customer engagement initiatives.

Qualifications

• Strong customer service skills, including active listening, empathy, and professional communication with diverse customers.
• Sales and negotiation abilities, with experience or interest in upselling, cross-selling, and meeting sales targets.
• Basic administrative and organizational skills, including record-keeping, handling transactions, and managing multiple tasks efficiently.
• Proficiency in spoken and written English; ability to communicate clearly and courteously in person, by phone, and via digital channels.
• Comfort using point-of-sale systems and common office or retail technology; willingness to learn new tools and processes.
• Ability to work on-site in Lagos, maintain punctuality, and contribute positively to a team-oriented work environment.
• Previous experience in retail, hospitality, or customer-facing roles is an advantage but not strictly required.
• Minimum of a secondary school certificate; additional education in business, marketing, or related fields is beneficial.