Call Center Representative

TFN Solutions is a forward-thinking technology company delivering scalable digital solutions across software development, cybersecurity, networking, IT consulting, and cloud services. We’re passionate about empowering people and businesses with the technology they need to grow — and we’re looking for empathetic, service-oriented Call Center Representatives to support and delight our users.

Responsibilities

• Handle incoming and outgoing customer service calls in a professional and helpful manner
• Provide timely, accurate, and complete information to users via phone, email, or chat
• Resolve client concerns by understanding the issue and offering effective solutions
• Maintain detailed records of all customer interactions and track resolutions
• Escalate technical or complex issues to appropriate internal teams
• Collaborate with the support, product, and technical teams to enhance user experience
• Relay customer feedback and insights to help improve our platforms and services

• Strong verbal communication and active listening skills
• Experience in customer support, contact centers, or client-facing roles is a plus
• Familiarity with service platforms, web/mobile applications, or IT services
• Ability to work well under pressure and manage time effectively
• Friendly, patient, and solution-focused approach to customer care
• Must be based in or willing to work from Awka, Lagos, or Abuja

To apply, send your CV and a cover letter to [email protected]

Ensure your CV and cover letter are accurately formatted for your application to be considered

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