Customer Service Officer at Mikano International Limited

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• Company:
• Location: Nigeria
• State:
• Job type: Full-Time
• Job category:

Afrimedical supplies high-quality syringes, face masks, and sanitizing solutions to healthcare providers across Africa. Our factory produces 1.8 billion syringes annually using advanced E-beam sterilization and medical-grade raw materials. We are proudly certified by ISO 9001:2015, and ISO 13485:2016, with product endorsements from the Nigerian Medical Association—reflecting our commitment to quality, safety, and innovation in healthcare.

We Are Recruiting To Fill The Position Below

Job Title: Customer Service Officer

Location: Wawa, Ogun

Employment Type: Full-time

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or social media platforms.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with internal departments to resolve customer issues.
• Process customer complaint forms, feedback forms and other requests.
• Follow communication procedures, guidelines, and policies.
• Take ownership of customer issues and follow problems through to resolution.
• Assist with customer retention and loyalty programs.
• Meet customer service team and individual performance targets.
• Perform other job-related duties as assigned.

Qualifications

• Interested candidates should possess a Bachelor`s Degree with 2 – 5 years experience.

Salary

N300,000 monthly.

Application Closing Date

22nd May, 2026.

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