FinCrime Analyst (External Dispute Resolutions)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut.

We're looking for a Financial Crime Analyst to oversee complaints and external dispute resolutions. You‘ll bring your investigative mindset to get into the details of complex, escalated fraud cases.

Putting your fraud investigations expertise into practise, you‘ll help us improve controls and customer support to continue delivering an exceptional experience to our customers.

Up to shape what's next in finance? Let's get in touch.

What You'll Be Doing

• Managing fraud grievances that involve outside dispute resolution bodies
• Representing Revolut in external dispute resolution platforms
• Identifying, analysing, resolving, and implementing continuous improvements within the fraud dispute handling processes
• Analysing previous case outcomes and conducting root-cause analysis to identify continuous improvement opportunities
• Supporting the development of internal procedures
• Organising and maintaining a central archive of data, making sure everything is recorded accurately and easily accessible
• Actively contributing to a culture where the fair treatment of customers is a priority
• Seeking to go above and beyond the role by taking real ownership of problems, policies, and procedures from end to end
• Testing and strengthening current quality controls
• Cooperating closely with other departments during case investigations

What You'll Need

• A bachelor's degree (must be able to provide a certificate)
• 3+ years in financial crime investigations, or 1+ years of fraud-related experience
• Expertise in regulated complaints/disputes and fraud legislation
• Fluency in English (C1+ level)
• Experience with investigative methodologies evidenced by the use of analytical tools (e.g., spreadsheets, filters, pivots, network charts)
• The ability to work with multiple stakeholders and take ownership of assigned workload
• Adaptability and experience with fast-cycle feedback
• Solid strategic thinking skills to know when and how to best utilise means of redress (for refunds and negotiations)
• Good writing skills

Nice to have

• A degree in law or a STEM subject
• A professional certification (e.g., ICA or ACAMS)
• Experience in FOS
• Fluency in other languages

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice