ICCO Customer Care Professional

Job Description

We are seeking Customer Care Professionals to support inquiries related to our Business Cards for commercial customers. As a member of the Commercial Servicing Network, you will serve as the "voice" of American Express and play a vital role in delivering Relationship Care® through inbound customer interactions.

In this role, you will build meaningful relationships with a diverse range of Business Card Members, including business owners, entrepreneurs, executives, and employees. By understanding each customer's unique needs, you will provide personalized solutions and deliver the exceptional service experience that defines the American Express brand.

Responsibilities

As a Customer Care Professional, you will support Business Card Members and Corporate Card Members by providing exceptional service over the phone. Your responsibilities will include:

• Recommending products, services, and Card benefits that help Card Members maximize the value of their American Express Business Card.
• Assisting with a variety of account servicing requests, including updating account information and processing Card replacements.
• Responding to inquiries regarding billing and account statements by providing clear and accurate explanations.
• On average, you will handle approximately 40–60 inbound customer interactions per day. Customer satisfaction is directly reflected in our incentive program, allowing high-quality service performance to be recognized and rewarded.

Qualifications

Required Qualifications

• High school diploma or equivalent.
• Basic PC proficiency, including typing skills.

Employment Details

• Start Date: October 2026
• Employment Type: Full-time, Permanent
• Work Schedule: Rotating shifts between 8:00 a.m. and 11:00 p.m., averaging 37 hours per week (7–7.5 hours per shift).
• Sample shifts include: 9:00 a.m.–5:30 p.m., 10:30 a.m.–7:00 p.m., and 1:30 p.m.–10:00 p.m. (subject to business needs).
• During the training period, employees work weekday schedules. Upon completion of training, shifts include weekends and public holidays.
• Overtime is minimal, averaging fewer than 10 hours per month.
  

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.