Customer Care Executive – Insurance

What You'll Do

• Handle inbound customer enquiries via call and digital channels, including product enquiries, membership status, and claim status enquiries
• Support policy administration: new business, payment processing, policy amendments, refunds, renewals, and cancellations
• Manage first-level complaint handling and escalate per defined process
• Conduct outbound calls professionally and consistently using approved scripts
• Deliver customer satisfaction surveys (NPS) at the close of interactions
• Apply sanctions screening and fraud checks as part of standard process
• Maintain accurate case records in the client's CRM system
• Support ad-hoc administrative tasks and projects as assigned

What We're Looking For

• Diploma or Bachelor's degree in any field
• Minimum 2 year of BPO experience preferred
• Comfortable working across omni-channel platforms (voice, chat, email)
• Strong attention to detail and a customer-first mindset
• Willing to work rotating shifts, Operating hours are 9AM-6PM, Monday to Sunday, including public holidays
• Must have successfully completed and passed the PCEIA General Insurance examination