Junior Order Management Specialist

In the Order Management Specialist role, you will communicate directly with customers to solve problems, answer questions, and give advice and support. Key elements of the role include familiarity with the company’s products and services, and the ability to quickly identify and address customer needs. Success in this role will be demonstrated by improvements in the company’s reputation in delivering outstanding customer support.

Primary Responsibilities:

• Order Processing: Receive, review, and process customer orders in a timely and accurate manner using SAP system
• Order Tracking & Fulfillment: Monitor order status, ensure timely dispatch, and resolve any shipping or delivery issues
• Customer Communication: Act as a point of contact for customers regarding order inquiries, changes, and any other topic related to their orders (via CSD system). Ensures that both clients and the sales team receive timely and accurate information about orders, shipping products, payment and any other information
• Inter department coordination: Work with warehouse and supply chain teams to ensure product availability. Cooperate with colleagues in logistics and finance department in Germany in order to ensure timely fulfilment by the parties involved of payment status, logistics operations, claims process and any other working conditions agreed between the company and client. Track payment status to avoid situations of exceeded payment deadlines and works closely with the sales team regarding customer orders and payment status
• Data Entry & Documentation: Maintain accurate records of orders, invoices and customer claims in relevant systems (e.g., SAP, Jira)
• Issue Resolution: Investigate and resolve order discrepancies, delays, or returns efficiently
• Process Improvement: Identify areas to optimize order processing and workflow efficiency
• Compliance & Policies: Ensure all orders comply with company policies, pricing structures, and contract terms

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Skills & Qualifications :

• 1 year of experience in order management or customer service.
• Fluent Ukrainian and English.
• Ability to “connect the dots” and work effectively in a matrix organization.
• Technical Skills: Familiarity with order management systems, ERP software (SAP) and Microsoft Office (Excel, Word)
• Communication Skills: Strong verbal and written communication for interacting with customers and internal teams.
• Problem-Solving: Ability to troubleshoot order-related issues quickly and effectively.
• Attention to Detail: Ensure accuracy in data entry and order processing.
• Time Management: Ability to handle multiple orders and prioritize tasks efficiently.