Marine North Europe Junior Credit Collection Advisor

RINA is currently recruiting for a Marine North Europe Junior Credit Collection Advisor to join its office in Gdansk within the North Europe Marine Division.

Mission

This role focuses on managing and maintaining the credit collection customer portfolio.

Key Accountabilities

Customer Contact and Negotiation:

Contact debtors through phone meetings, face-to-face meetings, or other channels to understand their payment status.

Support in negotiating payments and extended payment plans with customers.

Debt Resolution:

Assist customers in determining the best course of action to prevent further debts and address any concerns they may have.

Payment Options:

Minimize objections for payment by suggesting customer-friendly payment options and facilitating arrangements that align with both parties.

Issue Resolution:

Act as the point of reference in case of issues or customer complaints, proactively coordinating with other departments to prevent recurrences.

Account Organization:

Organize and keep track of outstanding debt accounts within the assigned customer portfolio.

Tracing Techniques:

Support in the utilization of various tracing techniques and strategies to collect key information on customers with outstanding debts.

Documentation:

Use RINA template files to keep detailed notes regarding conversations with customers, outcomes of negotiations, and any agreed-upon arrangements.

Data Quality Assurance:

Ensure high data quality of dunning contacts for accounts under own responsibility in the customer master data.

Qualifications

• 1-3 years experience in credit collection, debt recovery, or customer account management is preferred.
• Experience in customer service, sales, or financial advisory roles is an advantage.
• Knowledge of credit collection strategies, debt negotiation techniques, and payment arrangements.
• Familiarity with financial regulations and legal aspects of debt collection.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM systems.
• Fluent English and Polish.

Competencies

• FORESIGHT & INSIGHT - Context awareness adopting a systemic perspective and informed decision making.
• WORKPLACE DYNAMICS - Resourcefulness in shaping progress and working efficiently.
• INTERPERSONAL INFLUENCE - Skills and strategies we use to interact effectively with others.
• DOMAIN & BUSINESS ACUMEN - Applying a scientific approach and critical thinking in operations and solution development within area of expertise.
• PERSONAL EMPOWERMENT - Ownership for life, work and results, striving to grow professionally and personally.

RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.