Customer Services Representative

Company Description Daythree is an award-winning business process management company focused on delivering insight-driven and innovative customer experiences. The organization specializes in Customer Experience Lifecycle Management, helping clients enhance every stage of their interaction with end customers. Daythree’s differentiator lies in combining data-driven insights with practical innovation to improve service quality and efficiency. Team members collaborate in a dynamic environment that values continuous improvement and forward-thinking solutions. Applicants can expect to join a company that is committed to excellence in customer experience and operational performance.
Role Description This is a full-time, on-site Customer Services Representative role based in Shah Alam. The Customer Services Representative will handle incoming customer inquiries via phone, email, and other channels, providing clear, timely, and accurate information. Daily responsibilities include resolving issues, processing requests, documenting interactions in relevant systems, and following up to ensure customer satisfaction. The role involves collaborating with internal teams to escalate and resolve complex cases, maintaining service standards, and contributing feedback to improve processes and the overall customer experience. The successful candidate will represent Daythree professionally, uphold quality and compliance guidelines, and support continuous improvement in customer service delivery.
Qualifications

• Customer-focused skills, including Customer Service and Customer Experience.
• Service quality skills, including Customer Satisfaction and Customer Support.
• Experience working as Customer Service Representatives or in similar customer-facing roles.
• Strong communication skills, both verbal and written, with active listening abilities.
• Ability to handle high volumes of inquiries, manage time effectively, and prioritize tasks.
• Problem-solving skills, with attention to detail and a calm, professional approach under pressure.
• Comfort using CRM or ticketing systems and basic office software tools.
• Willingness to work on-site in Shah Alam and collaborate within a diverse team environment.