Customer Service Representative

We are looking for talent!

What You Need To Do

• Manage calls and messages, identify & assess customers' needs
• Handle complaints, provide alternatives solutions within time limits, and follow up to ensure resolution
• Follow communication procedures, guidelines, and policies
• Issue Invoice/DO, assist with placement of orders, refunds, or exchanges and cancellations of orders
• Handle product recalls, policies changes/renewals
• Recommend potential products or services to management

• Customer Service: 2 years (Preferred)
• Demonstrate basic understanding of distribution centers, distribution and transport
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word)
• Demonstrate fluency in local language and ideally in English & Mandarin, both written and spoken
• Ability to work independently with minimum supervision & able to work in a team
• Positive attitude, hardworking, trustworthy, mature and always maintain confidentiality.