Customer Service Representative (m/f/d)

Job Overview

We're looking for a customer-focused Customer Service Representative (m/f/d) to join our team in Hastings. In this role, you'll be the main point of contact for customers, supporting them throughout the order process and ensuring an outstanding customer experience.

Working closely with Sales, Supply Chain, Finance, and other internal teams, you'll help resolve customer queries, manage orders, and build strong customer relationships.

Job Requirements

• Manage customer orders, changes, and enquiries.
• Provide updates on order status, deliveries, and products.
• Process quotations and returns.
• Resolve customer issues and identify effective solutions.
• Build strong relationships with customers and internal stakeholders.
• Work with Account Managers to support customer needs.
• Monitor customer backlogs and support on-time delivery performance.
• Contribute to continuous improvement initiatives that enhance the customer experience.

• Previous customer service or customer support experience.
• Strong communication and relationship-building skills.
• Excellent organization and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• Proficiency in Microsoft 365 applications.
• SAP experience is an advantage but not essential.
• Experience working with continuous improvement or Lean principles is beneficial.

At TE Connectivity, you'll be part of a collaborative team where your ideas and contributions make an impact. We offer opportunities for development, continuous learning, and career growth while helping deliver exceptional experiences for our customers.

Ready to make a difference? Apply today and join our Customer Care team.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

About Te Connectivity

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

What Te Connectivity Offers

We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group

TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.