Customer Support Representative with French for EV Charging Company

Customer Support Representative with French for EV Charging Company

Job Description

Apply with Concentrix!

We are growing!

Our client operates the world’s largest and most open electric vehicle charging network. They also design, build, and support the technology that powers it.

Your Typical Day

As a representative of the company, you will be expected to deliver high-quality customer service by phone. You will receive inbound calls from current and prospective customers needing real-time assistance. You will provide problem resolution to the customers by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include resolving username/password problems, uninstalling/reinstalling the mobile application, verifying proper account setup, and guiding users to navigate application menus. You will provide support by clearly communicating solutions in a user-friendly, professional manner.

What You Need To Have Is

• Fluency in French and English, both written and verbal
• Excellent communication and customer handling skills
• Work experience in a customer service center is an advantage
• Solid computer skills (MS Office, use of the internet, e-mail, and web-based applications)
• Interest in technology and desire to learn new skills.
• Be organized, have problem-solving and analytical skills
• Team player with a great attitude
• High school education

• Competitive salary
• Standard working hours from Monday to Sunday (flexible shifts from 9:00 am to 9:00 pm)
• Virtual training and work-from-home options
• Comprehensive initial training and onboarding (fully paid by us)
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more

Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

Concentrix Bulgaria is an equal-opportunity employer.

Concentrix considers diversity a fundamental resource and offers everyone access to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

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External Referral Program - Bulgaria