Customer Care Agent for a Healthcare Company with English - Late shifts

Customer Care Agent for a Healthcare Company with English - Late shifts

Job Description

Apply with Concentrix!

We keep growing!

Our brand-new client is a science-led global healthcare company with a special purpose to improve the quality of human life by helping people do more, feel better, а live longer.

Looking for a job where you can really help people? Join our Customer Care team working with a global healthcare brand. If you’re an empathetic person with great English skills who prefers working late shifts, you could be perfect for this role. Apply now!

Working time: 13:00 -22:00, 14:00-23:00; 15:00-00:00; 16:00-01:00

Possibility of a remote type of work

Your Typical Day

As a representative of the brand, you will be the face of the company to the consumers. Whether receiving notice of a complaint or providing helpful information or engaging in conversation on social media, Consumer Care specialists aim to make life easier for the Consumers as trusted friends.

You will utilize active listening and conversational leadership skills to accurately understand all consumer issues efficiently. Ensure appropriate additional attention is given to sensitive contacts and cases. Develop expertise in the product portfolio and our Consumers’ expectations, unique to each product and category. We would rely on you to be proactive and become a key player in building our support team by sharing ideas and contributing to the overall improvement of the quality of services provided.

What You Need To Have Is

• Empathy and the ability to perceive, detect, and manage emotions
• Fluency in English, both written and verbal
• Strong phone and verbal communication skills, along with active listening.
• Work experience in a customer experience center is an advantage
• Good typing and computer skills (MS Office applications)
• Be organized, have decision-making and analytical skills
• Team player with a great attitude
• High school education

• Full-time role with flexible shifts
• Competitive salary with monthly performance-based bonuses
• Work from home option
• Comprehensive initial training and onboarding (fully paid by us)
• Continuous training and upskilling programs through Concentrix University
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

Concentrix Bulgaria is an equal-opportunity employer

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!

External Referral Program - Bulgaria