Customer Service Representative

Company Description Exceptional Waste Solutions is a specialized waste consulting firm serving general contractors with construction dumpsters, portable toilets, and LEED reporting services. As a woman-owned business, the company is committed to professionalism, reliability, and strong partnerships in the construction industry. Exceptional Waste Solutions focuses on supporting clients with efficient waste management and compliance solutions on job sites. Team members contribute to a service-oriented environment where responsiveness and accurate information are essential. The organization values clear communication, accountability, and a client-first mindset.

Role Description This is a full-time remote role for a Customer Service Representative. The person in this role will handle incoming calls, emails, and messages from clients, providing timely information about service options, order status, and scheduling for dumpsters, portable toilets, and reporting services. Daily responsibilities include entering and updating customer orders, coordinating with internal teams and vendors, resolving service issues, and following up to ensure customer satisfaction. The role also involves maintaining accurate records, documenting interactions in the system, and proactively communicating changes or delays to customers. The Customer Service Representative will contribute to improving the overall customer experience by identifying recurring challenges and sharing feedback with leadership.

Qualifications

• Demonstrated skills in Customer Service and Customer Support in a service-oriented environment.
• Ability to enhance Customer Experience and maintain high levels of Customer Satisfaction.
• Experience working as Customer Service Representatives or in similar customer-facing roles.
• Strong verbal and written communication skills, with clear and professional phone and email etiquette.
• Comfort with remote work, including reliable internet access and ability to manage time independently.
• Proficiency with basic office software.
• Detail-oriented and organized, able to handle multiple requests and prioritize effectively.
• Prior experience in construction, logistics, or waste management is helpful but not required.
• High school diploma or equivalent; additional education or training in customer service is a plus.