Customer Service Representative

Job Description

Build a Career—Not Just Another Customer Service Job

Do you enjoy helping people, solving problems, and being part of a team that expects excellence?

The Farmers Insurance – Ben Smith Agency is one of the highest-performing Farmers agencies in the

country! We've built our reputation by providing exceptional customer service, developing great people, and

creating opportunities for our team to grow personally and professionally.

We're looking for someone who genuinely enjoys helping others, thrives in a fast-paced environment, and

wants to build a long-term career—not just collect a paycheck.

Whether you're coming from banking, hospitality, retail management, healthcare, customer service, or

insurance, we'll provide the training and support to help you succeed.

Why Work With Us?

Our agency isn't average.

We're consistently recognized as one of the top Farmers agencies in the nation because we invest heavily in

our people.

When You Join Our Team, You'll Receive

• Hands-on coaching from experienced leaders
• Clear expectations and ongoing support
• Opportunities to grow into licensed sales or leadership roles
• A positive, team-first environment where everyone works together to win
• Recognition and rewards for outstanding performance

We believe work should be challenging, rewarding, and enjoyable.

If you're looking for a place where your effort is appreciated and your career has room to grow, we'd love to

meet you.

Ready to Apply?

If you're dependable, motivated, and excited about helping people while building a successful career, apply

today.

We're looking for someone who wants to grow with us—not just fill a position.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Evenings Off

Mon-Fri Schedule

Career Growth Opportunities

Hands on Training

Health Stipend

Licensing Assistance

Responsibilities

What You'll Do

Every day is different, but your primary focus will be creating an outstanding experience for our clients.

You'll

• Help clients by phone, email, and in person
• Answer billing, policy, and coverage questions
• Process policy changes, renewals, cancellations, and endorsements
• Review client accounts to identify coverage gaps
• Recommend additional products that better protect our clients
• Build long-term relationships through proactive service
• Keep accurate records and documentation
• Work closely with our licensed agents to provide a world-class client experience

Our Philosophy Is Simple

Take care of the client, and the business takes care of itself.

Requirements

What We're Looking For

We're far more interested in attitude than experience.

The Ideal Candidate Is

• Positive and coachable
• Organized and detail-oriented
• Comfortable talking with people all day
• A strong communicator
• Self-motivated and dependable
• Able to multitask in a fast-paced environment
• Someone who enjoys learning and improving
• Loves to work with a team

Bonus Points If You Have

• Customer service experience
• Insurance experience
• Banking experience
• Retail or hospitality management experience
• Call center experience
• Bilingual (Spanish/English)

No insurance license?

No problem—we'll help the right candidate obtain one.

Company Description

Benjamin Smith-Farmers Insurance Agency is known for providing great service to every one of our clients, and ensuring they have an exceptional experience with each encounter. Located in HOLLAND, our dedicated team is constantly growing and we are always looking for great talent. Apply to our team today!