Turkish-Speaking User Operations Specialist

Location: Istanbul, Türkiye

Workplace Type: On-site （three days onsite and two days remote per week）

Employment Type: Full-time

About the Role

We are looking for a Turkish-speaking User Operations Specialist to support our users in Türkiye. You will communicate directly with local users, collect feedback, support localized content and campaigns, and work closely with internal teams to improve the user experience.

Responsibilities

• Manage day-to-day communication with Turkish users and provide timely user support.
• Collect, organize, and communicate user feedback to relevant teams to support product and feature improvements.
• Translate and proofread Turkish-language content, ensuring that it is natural, accurate, and culturally appropriate.
• Plan and execute localized campaigns based on Turkish culture, user behavior, and consumer preferences.
• Monitor campaign and user-operation data, identify issues, and recommend improvements.
• Collaborate with product, content, marketing, and other cross-functional teams.

Requirements

• Native or near-native proficiency in Turkish, with a strong understanding of Turkish culture and user behavior.
• Professional working proficiency in English.
• Strong communication, cross-cultural collaboration, and problem-solving skills.
• Basic data-analysis skills and proficiency with Microsoft Excel, Word, or similar tools.
• Able to work on-site in our Istanbul office.

Preferred Qualifications

• Experience in user operations, community operations, customer support, live-streaming, social entertainment, or voice-chat products.
• Proficiency in Persian is a plus.