Customer Service Specialist eCommerce

SYVO is looking for a Client Support Specialist to serve as the main point of contact for clients. This role involves managing communication, handling client requests, and collaborating with internal departments to ensure a smooth and efficient client experience.

Responsibilities

• Act as the primary contact for assigned clients.
• Communicate with clients to understand and manage their requests.
• Complete updates or changes directly when possible.
• Coordinate with other departments for requests requiring additional support.
• Track and manage client tasks using project management tools.
• Ensure all client interactions are clear, timely, and professional.

Requirements

• Fluent in English, both written and spoken.
• Excellent communication and organizational skills.
• Experience in customer service or client management.
• Proficiency in Excel for tracking, reporting, and client inventory management.
• Experience with project management tools (e.g., Jira).
• Basic understanding of HTML/CSS.
• Working knowledge of Photoshop or Figma.
• Experience with Zendesk is a plus.
• Familiarity with Google Analytics is a plus.

About the Role

This position combines client communication with practical support and task coordination. You’ll be responsible for ensuring client requests are completed accurately - whether by making updates yourself or by working with the appropriate team.

What We Offer

• Competitive salary.
• Friendly, collaborative working environment.
• Opportunities for professional growth and skill development.
• Flexible working hours.
• Additional benefits and performance-based incentives.