Customer Service Representative

Who are We?

We are a one-stop service company assisting our customers from the very beginning of their journey in the United States by incorporating and structuring their company, handling all bookkeeping and tax filing processes, and so on!

At Clemta, we collaborate to create and develop an open and inclusive environment where we can grow and learn from each other. We work together to achieve our goals, push boundaries, and share successes.

We are looking for a Customer Service Representative who will support our customers by answering their questions, providing helpful information, and ensuring their happiness as the first point of contact. You will be a part of a multinational Customer Care team responsible for all international customers, where teamwork and eagerness to learn are essential.

What do We Offer?

• The opportunity to be a part of a fast-growing startup with customers from more than 140 countries and to participate in a global success story together
• Top business customer contacts, including leading top-tier and tech groups, and communication at the management level
• Hybrid working environment
• Direct cooperation with the founders/managing directors
• Fun in a highly motivated team & a high growth company
• Private health insurance and a meal card

What will be Your Responsibilities:

• Delivering excellent customer service while addressing our customers’ requests and questions proactively
• Ensuring the entry of customer orders into the operational execution processes
• Identifying and optimizing any new business opportunities and optimal long-term solutions while providing an exceptional customer experience
• Increasing the value of current customers while attracting new ones
• Contacting potential customers to establish rapport and arrange meetings
• Maintaining constant communication with management, staff, and vendors to ensure proper operations of the organization
• Enhancing the efficiency of existing organizational processes and procedures to sustain and improve the organization’s internal capacity
• Partnering with cross-functional support teams in improving the proprietary tools and systems
• Working closely with legal and safety departments to make sure activities remain compliant

Qualifications:

• Fluency in written and spoken English&Turkish (C1 level is required) and multiple languages are preferred
• A collaborative, flexible, and open mindset
• Passion for solving problems, simplifying complex topics, and helping people walk away happy
• Ability to learn quickly and thrive in a fast-paced environment
• High research and analysis skills
• Strong communication skills, comfortable presenting both face-to-face and remotely
• Exceptional organization skills, attention to detail, and ability to multitask across various responsibilities and stakeholders
• Innovation and problem-solving skills that include the ability to develop and propose solutions for clients
• Analytical skills for analyzing client data

• Clemta collects your personal data for the purpose of managing recruitment-related processes. Consequently, Clemta may use your personal data for the evaluation and selection of applicants.