Customer Service Representative

Customer Service Representative – Hybrid | $16/hr

Location: Hybrid – Indianapolis, IN

Pay: $16/hour

Available Shifts:

8:00 AM–4:30 PM | 8:30 AM–5:00 PM | 9:00 AM–5:30 PM | 10:00 AM–6:30 PM | 11:00 AM–8:00 PM

Interviews: Video conference

Training: Sept. 21–Oct. 2, 2026 | 8:30 AM–5:00 PM | Onsite

We are hiring Customer Service Representatives to provide professional support via phone and email.

Key Responsibilities:

• Handle inbound calls, emails, and escalated issues
• Resolve customer concerns efficiently and professionally
• Assist with registration, login, and website navigation
• Answer questions and provide guidance on available programs
• Document customer interactions accurately
• Support customers with completing health surveys over the phone

Requirements:

• High School Diploma/GED
• 1–3 years of customer service or call center experience preferred
• Strong communication, listening, and problem-solving skills
• Basic proficiency with MS Word and Excel
• Professional phone manner
• Flexible schedule and ability to work overtime when needed
• Successful background check and drug screen

Hybrid Requirements:

• Training is fully onsite and mandatory
• Candidates will remain onsite for several weeks after training
• Hybrid work begins once the candidate is fully trained
• Must be able to reliably report to the office approximately 2 days/week
• Must have reliable transportation and internet access for remote work