Customer Service Assistant (Automotive Parts Industry)

Customer Service Assistant (Automotive Parts Industry)

Customer Service Assistant (Automotive Parts Industry)

Full-time

AEST (Australian Eastern Standard Time)

We’re looking for a friendly, reliable Customer Service Assistant to help an automotive parts business stay in touch with customers — following up on quotes, checking in after purchases, and answering everyday questions. This is a relationship-focused role, not a hard-sales role. The goal is to be genuinely helpful.

Key Responsibilities

Customer Calls & Communication

• Make outbound calls to customers about quotes, orders, and general follow-ups
• Speak in a clear, friendly, professional tone
• Answer basic questions about products (e.g., tow bars, bull bars) in simple, easy-to-understand language

• Follow up with customers after a quote is sent — check they received it, answer questions, and see if they need more time or information
• Keep track of who’s been contacted and what the next step is
• Support customers through their decision at their own pace, without pressuring them to close

• Check in with customers after a purchase or service is completed
• Make sure they’re happy with the result and ask if they need anything else
• Build the kind of relationship that turns a one-time buyer into a repeat customer or someone who refers others

• Keep organised notes on calls, follow-ups, and customer responses
• Provide daily updates so the team can see progress

• Clear, neutral English accent that’s easy for Australian customers to understand
• Confident, natural phone manner (not overly scripted or “rehearsed”)
• Experience in customer service, call handling, or phone-based follow-up
• Comfortable making outbound calls and staying in touch without being pushy
• Patient, empathetic approach — especially when customers have concerns about price
• Reliable, independent, and organised
• Basic familiarity with cars or automotive parts

• Previous experience working with Australian or New Zealand clients
• Experience in sales support or upselling

priness-VAT2026-07-22T17:44:37+10:00

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