Customer Support Executive

Job Role: Customer Support Executive

Job Description

• Handle customer queries through non-voice and semi-voice channels.
• Provide accurate information and appropriate solutions to customer concerns.
• Handle customer interactions professionally and maintain a high level of customer satisfaction.
• Resolve customer issues within defined timelines and escalate complex cases when required.
• Maintain accurate records of customer interactions and resolutions.
• Follow company processes, quality standards, and customer service guidelines.
• Coordinate with internal teams whenever required for issue resolution.

Eligibility & Qualifications

• Experience: Experienced candidates only.
• Education: Graduation mandatory.
• Languages: English, Hindi, and Telugu.
• Good written and verbal communication skills.
• Basic computer knowledge.
• Strong customer-handling and problem-solving abilities.
• Ability to work effectively in a target- and process-driven environment.

Job Details

• Process: Customer Support – Non-Voice / Semi-Voice.
• Location: Hitech City, Hyderabad.
• Salary: ₹23,000–₹24,000 per month.
• Shift: Day Shifts.
• Week Off: 1 rotational week off.

Interview Process

• HR Round.
• Operations Round.
• Versant Test.
• Client Round.