Customer Support Associate in Hyderabad, Kondapur

Key Responsibilities

• Guide customers through product installation and setup by providing step-by-step assistance from the office via phone, WhatsApp, or video calls, ensuring a smooth and successful installation experience.
• Handle customer and dealer calls, WhatsApp queries, and support requests with confidence and professionalism. Keep customers informed with timely updates throughout the support process.
• Resolve product, order, installation, warranty, and service-related queries by coordinating with the relevant teams.
• Register, track, and follow up on customer support requests until every issue is resolved.
• Work closely with sales, logistics, accounts, and technical teams to ensure a smooth customer experience.

About Company: Sepal is a fast-growing, early-stage startup redefining the future of two-wheeler mobility. Engineered by a team of IIT innovators, Sepal is a revolutionary, collapsible roof system that seamlessly attaches to any motorcycle, giving riders unprecedented comfort, control, and protection on the go.

Integrated with a smart mobile app and IoT-enabled features, Sepal transforms everyday rides by offering on-demand protection from sun, rain, dust, and cold, without compromising mobility or convenience. Built with cutting-edge design and engineering, Sepal enhances both safety and riding experience for millions of two-wheeler users.

Backed by two successful funding rounds from leading venture capitalists in India, Sepal has recently launched in the market and is on a rapid expansion path. With innovation at our core, we are committed to revolutionising personal mobility and creating world-class products for modern riders.