Customer Service Specialist

Shanghai, CN

Employment Type: Permanent

About VAT Group

At VAT, we change the world with vacuum solutions. As the world’s leading supplier of high-performance vacuum valves, we have been driving innovation for more than 60 years. With over 3,200 employees worldwide, we operate from our headquarters in Haag, Switzerland, with manufacturing sites in Switzerland, Malaysia and Romania, as well as sales and service hubs around the world. We are guided by our passions integrity, teamwork, customer centricity, and innovation – always working together as #oneVAT.

Joining us means becoming part of a passionate, international team where your voice is heard, your ideas matter, and your career growth is supported.

MAIN ROLE AND ACTIVITIES

• Responsible for all customers’ order management activities for the local Sales Organization including :
• Generation and submission of quotes from the existing CRM system based on adequate information from Sale Team and its relevant approvals from Sales.
• Order entry into ERP system for customers’ purchase order sales orders shipping from various ship points
• Transact, monitor and tracks customer order changes and requirements to the specific order(s)
• Work with Logistics / Customer Operations Team for shipping and distribution of parts to fulfill customersOrders
• Ensure timely invoicing to customer in compliance to IncoTerms and Payment Terms.
• Backlog management
• Ensure wholesome and complete order history in compliance to audit and filing retrieval.
• Act as a liaison between Operations and Customers to determine and shipping requirements
• Support and participate in all Corporate projects to develop and implement ‘best practices’ and activity reporting pertaining to order management.
• Create work instructions and procedural documentation for all order to cash processes where applicable for the sales organization
• In some sales organizations, support and ownership for any other administrative duties may be required and will be communicated in clarity.
• Any other duties as required on project or necessity basis from the Customer Service Supervisor / Country Sales Operations Manager

• Minimum 5 years of experience in operations multi-functional process environment
• Good working knowledge and understanding of ERP systems and their use in a global manufacturing environment
• Proficiency in Microsoft Office, including Outlook, Word and Excel. Powerpoint and Access knowledge is an advantage (Include Powerpoint and Access for Administrator)
• Ability to demonstrate solid written and oral communication skills
• Team player with good problem solving ability
• Languages: English language in spoken and written

We believe in meaningful careers, continuous learning, and equal opportunities for everyone to drive our innovation and success. We welcome applicants from all backgrounds and are dedicated to fostering an inclusive and respectful workplace. If you have concerns, our compliance channel is available at our website. All reports are handled with strict confidentiality and in accordance with our Code of Conduct.